Pensacola Metro Dashboard

Pensacola Metro Dashboard

SCI developed the dashboard in consultation with the University of West Florida, whose researchers helped us settle on 16 metrics that gauge the economic, educational and social well-being of the community.

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The Foundations of Great Customer Service

The Foundations of Great Customer Service

The Foundations of Great Customer Service & What to Do if You Drop the Ball One of the most important skills you can develop is the ability to understand and effectively respond to the customer’s needs and concerns. Up to 70% of customers hit the road, not because of price or product quality issues, but because they did not like the human side of doing business with the provider of the product or service. Other research tells us that 45% of these customers said they switched to another company because the attention they did receive was poor in quality.

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EntreCon 2017

EntreCon 2017

Build on the momentum of EntreCon 2016 and save the date for 2017 — Nov. 14, 15 and 16.

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Pensacola Metro Dashboard

Objective benchmarks are vital to gauging progress and identifying areas that need improvement. We’ve created this dashboard of key metrics to provide an at-a-glance look at the area’s growth, educational attainment, economic prospects, safety and civic life.

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